Good News and Bad News

After waiting for only seven minutes, I finally got past my good friend the automated response system and spoke to an actual real live human being.

It seemed too good to be true. It was.

You see, the service provider's computers are down for the next two hours so the girl couldn't really do anything but tell people she couldn't do anything. That was why she could respond so quickly, I suppose.

She did wish me a good morning though. That was nice. The human touch.

So I guess I'll have to try again tomorrow. Or write that letter.